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FAQs: Entourage Dock Icon
Try deleting this file: ~/Library/Preferences/com.microsoft.Entourage.plist
This annoying feature has been fixed in Entourage 2004 with the SP-1 updater.
For Entourage X: You can turn off bouncing for New Mail in Entourage/General Preferences/Notifications/ Animate icon.
Add the criteria "do not notify to any rule to stop the dock icon from bouncing. See Rule #8
You can change the frequency of mail checks by changing your schedules in the Tools:Schedules window. Also, choosing Entourage:Work Offline will prevent Entourage from trying to connect to the server if you aren't connected.
The Entourage icon bounces when there's a mail error (error in downloading or connecting). When the mail server has an error, Entourage passes it on.There's no way to make Entourage stop bouncing the icon when a connection failure occurs short of a 3rd party utility like Dock Detox.
Finally, send Feedback to Microsoft. Look under Help in the menu bar.