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Troubleshooting Tips

  1. Delete your Exchange account in Entourage (start from scratch).
  2. Turn on TCPflow, recreate your exchange account in Entourage, and close the account dialog. More info on TCPflow (here) (note Leopard has problems with tcpflow)

    In the TCPflow log, you will see a few things going on:

    1. Entourage tries to use a DAV request to find your contacts and calendar folder names so that it can hide them in the folder list ( the folder names can be localized into dozens of languages).
    2. Entourage requests information about all your contacts and calendar events so that it can compare them to the Entourage ones and start a sync.
    3. Entourage gets all your IMAP folders and gets your inbox mail.
  3. The usual causes are wrong server, wrong ID, wrong domain, wrong password or wrong SSL setting.
  4. Trouble with the first sync taking forever? Try setting Entourage to only sync items in a particular category rather than everything.
  5. Check your holidays. It's possible you have multiple entries for the same holiday.
  6. If you happen to have access to a PC running an Outlook 2003 beta that is already connected to your Exchange server, you can find out all these server names by holding down the control key and then clicking on the outlook icon in the system tray and then selecting "connection status...". Just enter the server names, not the fully qualified paths (just use the stuff before the first period).
  7. On the exchange server IIS interface. Make sure in properties of the default web site, on the Web Site tab, "HTTP keep-alives enabled" is checked. Once this is done, all Entourage clients free/busy info is updated and can schedule appointments seeing user data on exchange.

Visit the Exchange Weblog with lot's of great info about Exchange. Much of it pertains to Entourage. For example, here is an entry that points to a great article explaining how Free/Busy works. The Free/Busy article is an .exe file, but is a self-extracting archive containing a .doc file.