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Text Error Messages

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  1. This identity cannot be opened with this version of Entourage
  2. End of File
  3. Framework error
  4. An error occurred while launching. Permission denied.
  5. Database Daemon Fatal Error
  6. Blank HTML messages
  8. Mailbox vulnerable - directory /var/mail must have 1777 protection"
  9. Entourage Temp Folder is missing
  10. Relay access denied
  11. Console error - CGBitmapContextGetData: invalid context
  12. To rebuild this database quit all other... (Entourage 2001).
  13. Rules file could not be opened
  14. An error occurred. There is no such disk.
  15. "Mail could not be received at this time" "Logon failure: unknown user name or bad password" with email account connected to Exchange 2003 server.
  16. Entourage 2004: "A script is attempting to access your address book"
  17. The server returned the following error: LIST command received in invalid state. See the Microsoft Knowledge Base for an explanation and a possible solution.
  18. Aladdin Stuffit required to send folders.
  19. Unexpectedly Quits See Crashes
  20. You receive a "Shared library" error message when you start Office for Mac programs. See Microsoft KB 842646
  21. Shared Library error message
    1. The application "Entourage" could not be launched because of a shared library error: "<Microsoft Excel><CarbonLib><CFMPriv_FindByContent><>"
  22. "Permission for this document is currently restricted" error message when you open an Office 2003 document in Office 2004 for Mac. See Microsoft KB 842887
  23. An error occurred while attempting to compact [or rebuild] your database. An I/O error occurred.
  24. None of the authentication methods are recognized
  25. Could not open that feature
  26. Exchange Error: You cannot access your mailbox on an Exchange Server 2003 front-end server by using Entourage 2004 for Mac
  27. Mail to Comcast is rejected and is returned with an error message containing the code BL001.
  28. 'Verification Failed: "Logon failure: unknown user name or bad password'
  29. An unknown error (1) occurred
  30. Compile error in hidden module: AutoExec
  31. "Not enough memory"
  32. 5.1.3 Bad Recipient Address Syntax
  33. Syntax error
  34. "Your network settings have been changed by another application"
  35. The header information is not displayed in Entourage 2004 for an e-mail message that is sent by using Exchange ActiveSync
  36. "the authentication type is not supported by Entourage"
  37. "Disk full" error for Microsoft Word
  38. "ID10T" error or PEBKAC error (Problem Exists Between Keyboard And Chair)

Text Error messages

Console error - CGBitmapContextGetData: invalid context...Applies to Office 2008 applications and Leopard.

Try downloading Update 12.1.3 from Mactopia and applying it.

End of File... The file that has reached it's end is often the preferences file. Move the 'Microsoft' folder out of your local preferences folder and try again. If this fails, end of file means the file is too corrupted to rebuild.

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Database Daemon Fatal Error

This error probably means database corruption. I would recommend rebuilding the database.

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Blank HTML messages

One user reported this fixed the problem: My problem has to do with international support. This mac had Hebrew installed (with the little flag in the corner.) After I deleted the international support, I was immediately able to read my HTML emails.

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See this link for additonal help

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When you try to start a Microsoft Office for Mac program, the program does not start, and you may receive the following error message:

Shared library error (Carbonlib) May also occur with Internet Explorer 5.2 for Mac

See Microsoft KB 842646

The application "Entourage" could not be launched because of a shared library error: "<Microsoft Excel><CarbonLib><CFMPriv_FindByContent><>"

First try downloading the combo updater from Apple and run it again rather than using Software Update. Doing so overwrites potentially problem-causing files. Use "Remove Office" and re-install and update Office. If this does not work, you will need to do an Archive & Install of the OS.

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Exchange Error: You cannot access your mailbox on an Exchange Server 2003 front-end server by using Entourage 2004 for Mac

Mail could not be received at this time.

After you close this error message, you receive the following error message:

Logon failure: unknown user name or bad password. Your username/password or security settings may be incorrect. Would you like to try re-entering your password?

If you click Yes in this error message, the same symptoms occur when you re-enter your password. See Microsoft KB 909268

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'Verification Failed: "Logon failure: unknown user name or bad password'

One user reports: I used to receive the same error message at random times working without VPN, no matter what I did to fine tuning the account settings in Entourage and despite my login credentials were correct.

Until the IT guys moved to MS Exchange 2003 server. Problem solved.

Error when trying to send from a remote location:

None of the authentication methods are recognized

If you are in a hotel and getting error messages from Entourage when you send mail that "none of the authentication methods are recognized," or something to that effect, the following may allow you to send messages.

  1. Open Entourage->Account Settings...
  2. Choose the account you are trying to use and open its record.
  3. Under Receiving Mail, click on "click here for advanced receiving options" and check the box that says, "This POP service requires a secure connection (SSL)".
  4. Check the box that says to override the port for receiving, and enter the number "995". (Entourage may enter this for you when you check the box.)
  5. Click the upper left corner of the tiny sub-window to close it.
  6. Under Sending Mail click on "Click here for advanced sending options."
  7. Check all three checkboxes.
  8. Enter the port number 465.
  9. Click on the radio button for "Log on using" and enter your regular email username and password.
  10. Click the upper left corner to close the sub-window.
  11. Close the account window, and the main Account Settings window.

Try sending mail with this account; it should now work.

Solution provided by Mac MVP Allen Watson

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"An error occurred while attempting to compact [or rebuild] your database. An I/O error occurred."

I/O error almost always means disk damage.

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"Mailbox vulnerable - directory /var/mail must have 1777 protection" I deleted some folders via Entourage from my IMAP account on my computer at home; now in the office I get the above error. Any ideas?

You're receiving this because the UNIX permissions on root mail directory on the server are not set properly.

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Error rebuilding database Entourage 2001 (even if you are not running any other Microsoft Office 2001 for Macintosh programs.)

To rebuild this database, quit all other Microsoft Office programs and then try again.

This behavior occurs because the QuickView Control Strip has the Reminder option turned on. To resolve this behavior, turn off the Reminder option in the QuickView Control Strip, and then try to rebuild your database. To turn off the Reminder option, click the Office QuickView icon on the Macintosh Control Strip, and then click Turn Reminders Off. To turn on the Reminder option after you rebuild your database, click the Office QuickView icon on the Macintosh Control strip, and then click Turn Reminders On. The QuickView icon is identified as four multi-colored puzzle pieces.

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Error on Send and Receive All:

Relay access denied

That message usually means that you are trying to send a message through a mail server without being logged in to that server, and the people who run the server have chosen to disallow that to prevent spammers from using the server.

If you happen to be connected through another ISP (using a T-1 hookup at a hotel or connecting through a laptop at work), you can receive your email, but if you try to send a message, it gets rejected because you're not connected through them.

Because this is becoming a greater need with traveling, many ISPs allow relaying with SMTP authentication; that is, your mail program has to send your username and password when requesting to send mail. Entourage has the option to do that under Advanced Sending Options for an account. Some even only have one authenticated server and don't have one not requiring it.

Note: EarthLink now offers an authenticated server 'smtpauth.earthlink.net'.

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Error: Entourage Temp Folder is missing

Ensure that the "Entourage Temp Folder" is located in the following path:

~/Documents/Microsoft User Data/Entourage Temp Folder

You need to be logged into the identity for which the "~" represents. If you find the folder in that location but you still can't open Entourage and still receive the error, try removing and re-installing Office X. Insert the Office X CD, then open the Value Pack. Click the Value Pack Installer. Check Remove Office, then install. Run the Remove Office utility. Now, do a drag-and-drop install of Office and try re-launching Entourage.

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Rules file could not be opened...or...Rules file appears to be corrupted

To resolve this issue, re-create the Rules file for your identity: Drag the Rules file for your identity to the desktop. The Rules file for your identity is stored in your Identity folder: Re-create your Rules.

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Error: When you try to import data from Microsoft Entourage 2001 into Entourage X, you may receive this error.

Import from Microsoft Entourage 2001 could not be completed because a necessary file Microsoft Entourage 2001 was not found.

CAUSE This issue can occur if Entourage 2001, which was used to create the user data, is not installed on the computer where you are trying to import the data.

RESOLUTION To resolve this issue, install Entourage 2001 on the computer or insert the 2001 CD. Be sure the 2001 Identity file is on the same drive and not networked.

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An error occurred. There is no such disk.

A user has reported this error when Entourage 2004 was trying to launch. The problem was using an alias of the Documents folder. Entourage was unable to find the Microsoft User Data folder using an alias.

Note: Panther handles aliases differently. It is suggested that if you want to move your Documents folder to a different volume that you use an symlink instead. there are several utilities like Cocktail that will create a symlink, or you can use the Terminal.

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"A script is attempting to access your address book."

This is a new security feature starting in Entourage 2004. You must be running an applescript from a rule or a schedule. Check all you rules and schedules. Once you find out what script it is, and you realize you do in fact want it to work, go to Preferences/Security and turn off "Warn before allowing an external application to access the address book", plus the similar one about sending mail.

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dsc03-ari-co-204-32-201-195.rasserver.net [] is currently not permitted to relay through this server. Perhaps you have not logged into the pop/imap server in the last 30 minutes or do not have SMTP Authentication turned on in your email.

Thankfully, your ISP error message is very precise. You ISP only allows authenticated users access to their SMTP server. They offer two methods to authenticate: SMTP AUTH and POP-before-SMTP.

In the former, you would edit your account settings by clicking on the advanced sending options and selecting "SMTP server requires authentication" and "Use same settings as receiving server".

In the latter method, your ISP records your computer's current IP address whenever you check your mail and considers that address "authenticated" for a period of 30 minutes.

If you send a message within that time, the message will be accepted and "relayed". If 30 minutes pass since you last checked your mail, you will not be allowed to send again until you check your mail.

If you are on a broadband connection, simply set your schedule to check mail at least every 30 minutes. If you are not on a broadband connection, you can try moving the "Send All" action to the bottom of your schedules.

Explanation provided by Remo Del Bello, Entourage Talk list member

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Can't send via Entourage - unknown error (1) occurred

User reports: I resolved an issue where a user couldn't send and received the following errors:

"Could not save this message. An unknown error (1) occurred." next"

The action could not be completed. An unknown error (1) occurred."

After hours of trying to figure it out, it is due to the PKI cert breaking off the user's (not only Entourage) profile. So it needs to be re-imported into the profile. If you find that the keychain password needs to be typed in to send, fix it using Keychain Minder. If it still is burping, restart Entourage.

I believe this all happened because his password had expired. We're on a OD/AD network.

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Compile error in hidden module: AutoExec

Various problems have been reported in Office v.X and 2004 that result from a conflict with the Adobe Acrobat 6 PDF toolbars. Problems range from long (e.g., 5 minute) startup times, to crashes (especially with Office 2004 with SP-1 applied, where quitting an application may bomb with the message ""Compile error in hidden module: AutoExec", which is a weird error, since AutoExec is supposed to fire on opening, not closing). These toolbars are installed by default by Acrobat using add-ins.

For the fix see JE McGimpsey's Preventing conflicts with the PDF toolbar

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5.1.3 Bad Recipient Address Syntax

This error could be associated when sending to a "group" of contacts. One user reports: I was able to fix this issue by sorting the group. Before I would sort it, it would always show a blank entry at the end of the group. Sorting it removed the blank entry and I was able to send the message.

Syntax error indicates that one of the email addresses may be malformed - maybe a space in the wrong place, or a comma instead of a period.

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"an error occurred while trying to rebuild your database"

This usually indicates your database is too damaged to rebuild. This could also be a result of not enough space or contiguous space on your hard drive. Some users have reported that a database that would not rebuild were successful rebuilding on a very large drive. See details.

Entourage 2008 users that have recently imported their Identity into Entourage 2008 have found they could not rebuild. The solution is to move your data manually to a new Identity in Entourage. Once in a newly created database, they found Entourage to be very stable.

Note: Always make a copy before rebuilding. Even though Entourage makes a backup, if things go wrong, your original Identity can be too corrupted to open. As long as you have an Identity that will open you can salvage your data.

Your network settings have been changed by another application

This message, believe it or not, is due to a problem with an Apple security update.

The simple fix is as follows:

Delete the following preferences files from: Library/Preferences/ SystemConfiguration

  • com.apple.airport.preferences.plist
  • NetworkInterfaces.plist
  • preferences.plist
  • com.apple.nat.plist

Then restart. All of these preferences files will be regenerated automatically when the corresponding software is launched.

"ID10T" error or PEBKAC error (Problem Exists Between Keyboard And Chair)

Solution: Slap palm to forehead and repeat Duh! several times. Not recommended: throwing your computer out the window. Sometimes we need to laugh at ourselves. :-)

To get some real help, subscribe to the Entourage newsgroup.